Backend problem

Community Support
1

Hello everyone, I have encountered with the problem while using datagerry. So I have populated the system with the data and now when i try to search for specific server. DataGerry says that “frontend cannot find a connection to Datagerry. Probably there is a problem with your backend instance”. How can I troubleshoot this problem?

Snap
Snap642×120 7.22 KB

Snap2
Snap21913×780 74.2 KB

2

Hi @ali-alas ,

can you provide us additional information with your issue ?

  • Which search field did you use where the error occured ? Can you provide the path or a screenshot ?
  • What was your input in the search field ?
  • Can you provide us some test data so we can reproduce your issue ?

Sincerly,

your DataGerry-Team

3

Hello @adnan.smajic ,

picture 1
picture 11639×229 30.6 KB

There is a search field at the right side of virtual servers tab.

In the screenshot we can see that input was “fa” but actually it happens with any character (letter, symbol, number etc.).

I would like to provide you with test data, but not sure what information could be helpful for you.

I can say that i have around 300 virtual servers and 50 columns in that tab. Could it be the problem?

4

Hi @ali-alas ,

unfortunately we were not able to reproduce any issue with the search. Is it possible for you to provide us your type schema which you have for the Virtual Server ? Maybe also 1-2 example Virtual Server objects?

Some additional questions:

  • which version of DataGerry are you using?
  • On which OS runs the DataGerry instance?
  • Are you using a package/docker or do you start DataGerry directly from the git repo via command line?

Sincerly,

Your DataGerry-Team

5

I see the same screen, except that my instance is freshly bootstrapped and never came up properly.
I’m using the :latest container, pointed against a mongodb replicaset.
Sadly for the life of me I don’t find any useful logs for what’s going on here.

6

Hello, @adnan.smajic sorry for the long answer.

Not sure what you mean by type schema for Virtual Server.

And how can i share 1-2 Virtual Server objects? I wanted to paste the .csv file, but platform doesn’t allow me to do it.

  • Current version of DataGerry is 3.
  • Ubuntu 24.04
  • Package